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A failed article or image generation can create a credit refund. Check both the generated result and Billing’s credit activity before assuming the whole request was lost.

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Before and after generation starts

A request rejected before charging does not need a refund. Examples include missing inputs, invalid uploads or insufficient credits. If credits were deducted and the work fails, Pinsearch attempts an automatic refund. For a partially completed article, only failed work may be refunded; the usable part remains available. Image-based and topic-based articles can therefore leave a partial draft rather than a completely empty result. Open the article before starting a replacement request.

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Check the record

Open Billing and review credit activity around the generation time. Refunds appear as positive entries. Check the amount against the failed items, rather than comparing it only with the full request cost. Pin copy, Pin Maker design and Pinterest publication do not deduct article credits, so their failures do not create article-credit refunds.

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If the refund looks wrong

Contact support with the article title, approximate time, generation mode, number of requested items and visible error or refund message. Include any message saying the automatic refund could not be completed. See article troubleshooting.