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Some Pinsearch tools require active access before they can open or run. If your account does not have active access, Pinsearch sends you to Billing or shows a message such as Active subscription required.

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What counts as active access

Pinsearch access can come from:
  • An active free trial.
  • An active Basic, Plus, or Pro subscription.
  • A paid lifetime license that has not been refunded.
Credit packs do not count as active access by themselves.

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Why this can happen

You may see an active access message if:
  • Your free trial ended.
  • Your subscription expired.
  • Your subscription was cancelled and the paid period ended.
  • Your subscription is paused.
  • Your subscription is unpaid.
  • Your lifetime purchase was refunded.
  • You bought a credit pack but do not have trial, subscription, or lifetime access.

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Tools that may send you to Billing

Pinsearch checks active access before opening several core tools, including:
  • Keyword Finder.
  • Pin Explorer.
  • Profile Explorer.
  • Projects.
  • Pin Titles.
  • Articles.
Some creation actions can also show Active subscription required when access is missing.

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What to do

1

Open Billing

Go to Billing from the Pinsearch sidebar.
2

Check your status

Look for your current plan, trial, lifetime license, or subscription status.
3

Fix the access issue

Choose a plan, resume a paused subscription, update a payment method, or buy lifetime access.
4

Try the feature again

Return to the tool after your billing status updates.

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If you have credits but no access

Credits and access are separate. You can have credits on your account and still be unable to spend them if access is inactive. For example, a credit pack can add credits, but Pinsearch still requires a free trial, active subscription, or lifetime license before those credits can be used.

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If you recently paid

If you recently subscribed, bought lifetime, or updated a payment method:
  1. Refresh Pinsearch.
  2. Open Billing and confirm the status.
  3. Open Settings > Credits & Usage and confirm Access active.
  4. If access still does not update, contact support.