Choose the right route
- Support messenger: Account access, connection problems, publishing failures, credits or billing questions.
- Feedback: Feature ideas and improvements to a workflow.
- Bug Report: Reproducible behavior that appears broken.
- Knowledge Base: Setup, usage and troubleshooting guides.
Include useful evidence
Describe the intended action, the module and what happened. Include the visible error, approximate time and relevant public keyword, Pin link, profile username or article title. For an automation, include its name and failing step; for publishing, include the affected Pin and queue status. A screenshot can help if it shows the problem. Exclude unrelated account, customer and payment details. Do not share login passwords, application passwords, authorization tokens or payment card numbers. Give account details through the private support conversation when needed rather than a public feedback post.Before reporting
Check the relevant guide and your Billing usage if an allowance is mentioned. For a publishing failure, inspect the failed Pin and connection message before repeatedly retrying. For article generation, check Library so you do not start duplicate work.Publishing problems
Connections, boards, queues and failed Pins.
Automation problems
Paused workflows, approvals and failed runs.