> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinsearch.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Update your payment method and open the customer portal

> Open the billing customer portal to update payment details and billing information.

Use the subscription actions menu on **Billing** to update your payment method or open the customer portal.

This is the right place to start when a card has changed, a payment is past due, or you need to review billing details.

## Open the subscription actions menu

<Steps>
  <Step title="Open Billing">
    In the Pinsearch sidebar, click **Billing**.
  </Step>

  <Step title="Find your subscription">
    Look for your current subscription card.
  </Step>

  <Step title="Open Subscription actions">
    Click the three-dot **Subscription actions** button beside the plan status.
  </Step>
</Steps>

## Update your payment method

Choose **Update Payment Method** from the menu.

Pinsearch opens the payment update flow for your subscription. Follow the prompts to save the new payment method.

After updating, return to Pinsearch and refresh **Billing** if the status does not update right away.

## Open the customer portal

Choose **Customer Portal** from the menu.

The portal opens in a new tab. Use it to review or manage billing details connected to your subscription.

## When to use each option

| Need                                     | Use                       |
| ---------------------------------------- | ------------------------- |
| Replace an expired card                  | **Update Payment Method** |
| Fix a past-due payment                   | **Update Payment Method** |
| Review billing details outside Pinsearch | **Customer Portal**       |
| Manage subscription billing records      | **Customer Portal**       |

## If the menu is missing

The subscription actions menu may be hidden if your subscription is expired, cancelled, or unpaid.

If you do not have an active subscription, open **Billing** and choose a plan to restart access.

## If payment still shows as past due

Try these steps:

1. Confirm the payment method was saved successfully.
2. Refresh Pinsearch.
3. Open **Billing** and check the subscription status.
4. If the status does not update, contact support with the email on your Pinsearch account.

## Related guides

* [How payments are processed on Pinsearch](/pinsearch-product-guides/billing-credits-and-access/how-payments-are-processed-on-pinsearch)
* [Pause, resume, or cancel a subscription](/pinsearch-product-guides/billing-credits-and-access/pause-resume-or-cancel-a-subscription)
* [Change your subscription plan](/pinsearch-product-guides/billing-credits-and-access/change-your-subscription-plan)
* [Why a feature says active subscription required](/pinsearch-product-guides/billing-credits-and-access/why-a-feature-says-active-subscription-required)