> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pinsearch.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot AI article generation

> Resolve common issues when Pinsearch article generation cannot complete.

Use this guide when an article does not generate, the button is disabled, or the draft is incomplete.

Most issues come from missing required fields, unsupported images, not enough credits, inactive access, or a temporary generation failure.

## Generate button is disabled

If **Generate Article** or **Generate Content** is disabled, check:

* **Topic** is filled in.
* **Keywords** are filled in.
* **Niche** is selected.
* **Focus** is valid for the selected niche.
* Uploaded image workflows include at least one image.
* Your account has enough credits for the article.

## Not enough credits

If Pinsearch says you do not have enough credits, reduce the article size or add credits.

For image-based articles, use fewer images.

For topic-to-article generation, lower **No. of Items in Listicle**.

You can also open **Billing** to upgrade or top up if your account supports it.

## Active access required

If opening a Create tool sends you to **Billing**, your account may not have active access.

Create tools require active access through a free trial, active subscription, or lifetime license.

## Upload image errors

For uploaded-image articles, check that each image is:

* JPG, PNG, or WEBP
* 10 MB or smaller
* Not corrupted
* Relevant to the article topic

If you see duplicate warnings, review the images before generating. Duplicates are allowed with a warning, but they may make the article repetitive.

## Invalid topic or keyword errors

If Pinsearch says your input is invalid:

1. Shorten the topic.
2. Remove unusual characters.
3. Use clear keywords separated by commas or new lines.
4. Try fewer keywords.
5. Make sure the selected **Focus** belongs to the selected **Niche**.

## Generation takes a long time

Article generation can take a few minutes, especially when Pinsearch is creating several sections or images.

If the page appears stuck:

1. Wait a little longer.
2. Avoid refreshing while generation is actively running.
3. If it clearly failed, try again with fewer items or fewer images.

## Article created as partial

A **partial** article means Pinsearch created a draft, but one or more items or images could not be completed.

Open the article and review what was created. You may be able to edit the draft, add missing sections manually, or generate a smaller article again.

Pinsearch may also refund credits for failed items when a partial article is created.

## Credits and failed generations

If validation fails before generation starts, credits are not charged.

If credits are deducted and generation fails, Pinsearch tries to refund them automatically.

If you see a message that an automatic refund failed, contact support.

## When to contact support

Contact support if:

* The same article keeps failing after several tries.
* Credits appear to be missing after a failed generation.
* A public error message tells you to contact support.
* You cannot open the generated article from the Article Library.

Include the topic, approximate time, and whether you used **Upload Images** or **From Keyword**.

## Related guides

* [Upload limits for image-based articles](/pinsearch-product-guides/ai-creation-tools/upload-limits-for-image-based-articles)
* [How credits are used by AI creation tools](/pinsearch-product-guides/ai-creation-tools/credits-used-by-ai-creation-tools)
* [Understand creation statuses](/pinsearch-product-guides/ai-creation-tools/understand-creation-statuses)
* [Why a feature says active subscription required](/pinsearch-product-guides/billing-credits-and-access/why-a-feature-says-active-subscription-required)